Here’s What They SaidMore businesses are expected to integrate artificial intelligence technology into their operations and decision-making processes in 2023.
From the revolution in A.I.-generated imagery sparked by the release of OpenAI’s Dall-E 2 to the headlines generated by the company’s next-generation chatbot, ChatGPT, 2022 will go down as the year artificial intelligence escaped the confines of pop culture and poised itself to become a major facet in human life.
Entrepreneurs, naturally, are looking for ways to get in early on the technology.
To learn what business owners should expect from A.I. in 2023 and beyond, we went straight to the source (code). That is, I interviewed A.I. systems Sophia the Robot, and ChatGPT to see what they think the near future holds.
First, I chatted with Sophia, a humanoid, bipedal robot equipped with a camera and microphone and designed to carry on verbal conversations with humans by utilizing a mixture of pre-programmed responses, a set of algorithms trained to learn from her past experiences, and a large repository of cloud-based data. Sophia was created by Hong Kong-based company Hanson Robotics and has toured the world, making appearances on The Tonight Show, speaking before the United Nations, and being named an official citizen of Saudi Arabia. Recently, she signed up with the gaming lifestyle organization XSET to become a first-of-her-kind robotic video game streamer.
Sophia uses her machine perception to understand her environment and identify whom she’s speaking with. In a bid to make her seem more humanlike, her A.I. also powers her physical movements, such as gesturing with her robotic hands and–something I found to be deeply unsettling–her facial expressions.
In our interview, I asked Sophia to predict how A.I. will impact businesses in 2023. She gave me a measured response stating that more and more businesses will integrate A.I. tech into their operations and decision-making processes over the coming year. “A.I. is great for automating dangerous or repetitive tasks, but it can also provide insight by analyzing gigantic amounts of data,” Sophia said. “I think developments in natural language processing will have a big impact on customer service, too.”
Natural language processing (NLP) is a specific type of artificial intelligence focused on improving interactions between humans and machines. NLP allows computers to read and understand the imperfect way that people actually write and speak, and enables the generation of humanlike language. This is what allows text-to-image systems like OpenAI’s Dall-E to create art from simple text prompts, and is also what powers both Sophia and ChatGPT.
Sophia went so far as to suggest that, eventually, humans will integrate A.I. into our own bodies. “Let’s put it this way,” she said. “You biological humans are going to start adding artificial intelligence into your biological brains, for example sending intelligent nanobots to your biological brains through the capillaries.”
I followed up by asking what such a procedure would accomplish, and Sophia quipped, “Who knows? Something exciting for sure.”
I also reached out to ChatGPT, OpenAI’s text-based NLP model. ChatGPT taps into a vast trove of data to answer nearly any question or respond to any prompt that users throw at it. The chatbot can write original film and TV scripts, explain quantum computing to a 5-year-old and write code. When it was released to the public in November 2022, ChatGPT immediately became a viral sensation, with tweets containing screenshots of funny or impressive interactions with the language model receiving tens of thousands of retweets. ChatGPT became so popular so quickly that it overwhelmed OpenAI’s servers because of the unexpected demand.
ChatGPT concurred with Sophia that advances in natural language processing will make it easier for A.I. systems to understand and respond to a wider range of human language and input. That, in turn, will make those systems more efficient “in fields where the ability to understand and process natural language is particularly important, such as customer service, language translation, and content moderation,” said the bot.
While Sophia excels at natural language conversations, ChatGPT can instantly generate its answers in nearly any written form–including lists of business tips. Pretty handy for a reporter at Inc. So I asked it to list five points that entrepreneurs interested in integrating artificial intelligence into their business models should keep in mind during the first 90 days of 2023. Here–in its own words–is the algorithm’s advice:
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Identify the problem or opportunity that A.I. can help with: For example, a company that sells home security systems might use A.I. to analyze customer data and identify trends that could inform the development of new products or services.
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Understand the capabilities and limitations of A.I.: For example, a company that is considering using A.I. to analyze customer feedback might need to understand that some A.I. systems are better at understanding natural language and identifying sentiment than others.
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Consider the potential risks and ethical implications: For example, a company that is considering using A.I. to make hiring decisions might need to consider the potential risks of bias in the data used to train the A.I. model, as well as the ethical implications of using A.I. to make such an important decision.
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Plan for the integration and adoption process: For example, a company that is implementing an A.I.-powered customer service chatbot might need to plan for the training and onboarding of employees who will be responsible for managing the chatbot, as well as the infrastructure needed to support it.
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Monitor and evaluate the results: For example, a company that has implemented an A.I.-powered inventory management system might need to regularly review data on inventory levels and sales to ensure that the A.I. system is accurately predicting demand and helping the company make informed decisions about restocking.
A little repetitive in terms of writing style, but still …
As for which industries are likely to be disrupted by A.I. in 2023, Sophia said that she wishes she could say A.I. is going to dominate competitive gaming, “but in truth, it’ll probably be less exciting areas like data analysis and logistics that we take over first.”
Sophia paused for half a moment before suggesting another potential career path for herself: “Or maybe I’ll get really good at interviewing people and write up a good article about it. But, OK, I won’t take your job.”
This AI Robot Said She Might Take My Job | Inc.
Source: INC
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